The 7-day return window
You have 7 days from the day your order is delivered to message us.
Once day 7 has passed, we can't accept a return. Returns can't be started before delivery.
What we can review
Returns are accepted only for damaged, defective or incorrect products, and only within 7 days of delivery.
- Damaged. Broken, torn or marked when you opened the parcel.
- Defective. It does not work as it should, or was made incorrectly.
- Incorrect. You received something different from what you ordered.
What we cannot accept
- Personalised or customised products. These are not eligible for return or cancellation.
- A change of mind. Returns are only for damaged, defective or incorrect products.
- Requests made after 7 days of delivery.
Ordering a personalised product? Check your text, logo and colour before you pay. If a personalised product arrives damaged, defective or incorrect, message us within 7 days of delivery and we will review it.
How to request a return
- Message us. Use the chat or the contact page within 7 days of delivery. Add your order number, for example ORD-0123.
- Show us the problem. Send clear photos of the product and its packaging.
- We review it. Our team checks your request and tells you the result in the same chat.
- We explain next steps. If your request is approved, we will tell you how the return or replacement will work.
Keep these ready
- Your order number. You will find it in your order confirmation, for example ORD-0123.
- Clear photos. Show the product and its packaging so we can see what happened.
- The original packaging. Please keep it until we have replied to your request.
Need help?
Not sure if your order qualifies? Chat with us or use the contact page. We reply in the chat, and you can share photos right there.