Quick answers about ordering, personalised products, delivery and returns.
Ordering & personalising
How do I place an order?
Choose your product, add your personalisation details if the product has them, add it to the cart and pay at checkout. You will get an order confirmation with your order number.
Can I personalise a product with my own text or logo?
Yes, on products that offer personalisation. Add your text, logo and colour choices when you order. Please check them carefully before you pay.
Can I cancel a personalised order?
No. Personalised and customised products are made for one person, so they are not eligible for return or cancellation. Please check your text, logo and colour before you pay. For any other order, chat with us.
Shipping & delivery
My order has not arrived yet. What should I do?
Chat with us and share your order number, for example ORD-0123. We will check where your order is.
When does the 7-day return window start?
It starts on the day your order is delivered. Returns cannot be started before delivery.
My order arrived damaged or incorrect. What now?
Tell us within 7 days of delivery. Send your order number and clear photos of the product and its packaging, and keep the packaging until we reply. See our Return & Refund Policy.
Returns & refunds
What can I return?
We accept returns only for products that arrive damaged, defective or incorrect, and only if you tell us within 7 days of delivery.
Can I return a personalised product?
Personalised and customised products are not eligible for return or cancellation. If one arrives damaged, defective or incorrect, message us within 7 days of delivery and we will review it.
Can I return something because I changed my mind?
No. Returns are accepted only for damaged, defective or incorrect products.
How do I request a return?
Use the chat or the contact page within 7 days of delivery. Add your order number, for example ORD-0123, and send clear photos of the product and its packaging. Keep the packaging until we have replied.
What happens after I send my request?
Our team checks your request and tells you the result in the same chat. If it is approved, we will explain how the return or replacement will work.
What if it has been more than 7 days since delivery?
Returns are accepted only within 7 days of delivery, so we cannot process a return after that. If something still looks wrong, chat with us and we will take a look.
Payments
Which payment methods can I use?
The available payment options are shown at checkout.
Is it safe to pay on your website?
Yes. Payments are handled by our payment partner over a secure connection. We do not store your card or UPI details.
Bulk & gifting orders
Do you take bulk or corporate orders?
Yes. Message us with what you need and the quantity, and we will tell you what is possible and how long it will take.
Can I see how my personalised product will look first?
Ask us in the chat before you order. We can tell you what is possible for your product and text, logo or colour.
Privacy & account
How do you use my personal information?
Only to make and deliver your order, answer your questions and run our service. We do not sell your data. Read our Privacy Policy for details.
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Didn't find your answer?
Ask us directly. We reply in the chat, and you can share photos right there.
